Agency Manager - State Farm Agent Team Member

The Office Manager will manage daily operations of the service department, ensuring exceptional customer service and smooth office workflow. The ideal candidate will have a strong background in customer service (minimum 5 years), proven team coordination skills, and familiarity with payroll, timecards, commission reports, and social media management. This role works closely with the State Farm Agent to support agency success.Key Responsibilities- Lead and coordinate the service department team to deliver excellent customer service and timely issue resolution.- Handle customer inquiries, service requests, and follow-up communications to maintain high satisfaction.- Manage payroll processing, timecards, and commission reports accurately and timely.- Support social media efforts to promote agency engagement and community presence.- Assist the State Farm Agent with administrative and operational tasks.- Train, supervise, and motivate service department staff to meet performance goals.- Maintain accurate records and reporting related to service activities and office operations.- Organize office functions, including scheduling and supply management.- Ensure compliance with State Farm policies and industry regulations.Qualifications- Minimum 5 years of customer service experience, preferably in insurance or related fields.- Proven ability to coordinate and lead a team effectively.- Familiarity with payroll, timecard management, and commission reporting.- Experience managing social media platforms for business purposes.- Strong organizational and multitasking skills.- Excellent verbal and written communication skills.- Proficient with office software and agency management systems.- Detail-oriented with strong problem-solving abilities.- Ability to work collaboratively in a fast-paced environment.