Agency Manager - State Farm Agent Team Member

The Office Manager will manage daily operations of the service department, ensuring exceptional customer service and smooth office workflow. The ideal candidate will have a strong background in customer service (minimum 5 years), proven team coordination skills, and familiarity with payroll, timecards, commission reports, and social media management. This role works closely with the State Farm Agent to support agency success.

Key Responsibilities

- Lead and coordinate the service department team to deliver excellent customer service and timely issue resolution.
- Handle customer inquiries, service requests, and follow-up communications to maintain high satisfaction.
- Manage payroll processing, timecards, and commission reports accurately and timely.
- Support social media efforts to promote agency engagement and community presence.
- Assist the State Farm Agent with administrative and operational tasks.
- Train, supervise, and motivate service department staff to meet performance goals.
- Maintain accurate records and reporting related to service activities and office operations.
- Organize office functions, including scheduling and supply management.
- Ensure compliance with State Farm policies and industry regulations.

Qualifications
- Minimum 5 years of customer service experience, preferably in insurance or related fields.
- Proven ability to coordinate and lead a team effectively.
- Familiarity with payroll, timecard management, and commission reporting.
- Experience managing social media platforms for business purposes.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Proficient with office software and agency management systems.
- Detail-oriented with strong problem-solving abilities.
- Ability to work collaboratively in a fast-paced environment.